Refund Policy

1) FULL PRICED ITEMS

Full priced items: Exchange or Online Store Credit.

For us, it is essential that you love your Hunter and Nomad products and we, therefore, quality check everything before we send your order out! However, if your new item(s) are not quite right for some reason we can offer you online store credit or exchange for full-priced items. For that, you will simply have to notify us within seven days of your delivery date (in accordance with the tracking).

2) SALE ITEMS

Sale Items: No returns or exchanges (unless the item is faulty*)

Sale items are generally excluded from return or exchange unless the item is faulty.

If an item is faulty and we advised you of that prior to you buying it (for example if you purchase a seconds sale item), you are not entitled to a refund, exchange or credit.

Hunter and  Nomad reserves the right to deny a request for return if your item does not meet the above conditions. All shipping costs for the return or exchange of items to Hunter and Nomad are payable by you.

*If an item is faulty and we advised you that the item was faulty (for example a seconds sale item) before you purchased, you are not entitled a refund, exchange or credit.

We will credit your original method of payment, excluding any postage paid. The refund will be processed as soon as the items have been received by Hunter and Nomad, however, depending on which bank your account is held with please allow 14 days from the day you return the product for your account to be credited.

• An email is sent to hello@hunterandnomad.com.au indicating the reason for the return within 7 days of the delivery date (in accordance with the tracking) of your original order. 
• You have valid proof of purchase.
• Return authorisation has been approved by Hunter and Nomad via email to you.
• Your returned item is received by Hunter and Nomad within 14 days of our team members approving the return.
• Item/s are in original condition (not marked, unwashed with all tags and original packaging). We are not responsible for any damage incurred during transit back to our warehouse.
• The shipping cost to return item is payable by the customer.
• If you find your item to be FAULTY please email our friendly customer service team and they will assist you on what steps need to be taken.

CONSUMER GUARANTEES

All of our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you feel you have a faulty item, please email hello@hunterandnomad.com.au with an image of your item and we will assess the item on a case-by-case basis and respond with a resolution.

This Policy is not intended to replace, limit or exclude any rights available to you under the Australian Consumer Law.

This Policy is to be read in conjunction with our Terms + Conditions and applies to all purchases made through our website