If you have placed an order with Hunter & Nomad – firstly – THANKYOU for supporting our small business!!! All orders are sent from our Hunter & Nomad HQ in Brisbane, Australia.
We use Shippit, Sendle and Australia Post to send packages. All packages will be sent tracked and a tracking number will be provided (if available) once your order has been sent. Please allow up to 3-4 business days for your order to be processed and packed, however in most cases your order will be packed and send the next business day. Delivery time is estimated between 3-5 workings days and in some cases up to 10 working days (ie: Perth & rural locations).
Shipping fees include handling and packing fees as well as postage costs. Items are sent in appropriately sized parcels and boxes. Shipping is calculated and displayed before you finalise your order on the Website.
International shipping is available. Please contact us on email@example.com for a quote prior to purchasing. All shipping charges are subject to change without notice, in accordance with the fees and charges of our shipping providers.
Please expect some delays in the weeks leading up to Christmas based on increased freight volumes. Please keep this in mind and finalise any orders well in advance of the Christmas period to avoid disappointment, as we cannot guarantee your order will be delivered in the normal timeframes.
Incorrect or Returned Parcels
If the courier is unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undeliverable, an extra postage fee will apply to send it again. If this occurs, we will contact you to consider your options.
Customs and Duties
If you require International Shipping for your purchase all customs/import duties & taxes on orders outside of Australia are the responsibility of the customer. Hunter & Nomad is legally required to declare the full value paid on shipments and must include an invoice for customs should they require it. If you require further information, we recommend that you contact your local Customs office.
This Policy is to be read in conjunction with our Terms + Conditions and applies to all purchases made through our website.