Returns & Refund Policy

At Hunter & Nomad, we want you to love your purchase. If something is not quite right, we are here to help.

30 Day Returns

You may request a return for an eligible standard product within 30 days of delivery, based on the carrier tracking information.

This policy also applies to standard products purchased during a temporary storewide promotion or with a discount code, unless the product was clearly marked Final Sale before purchase.

To be eligible for a change of mind return:

• The item must be unused and unwashed.

• The item must be in its original condition.

• The original packaging should be included where possible.

• Proof of purchase must be provided.

• The return must be approved by Hunter & Nomad before being sent.

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged or incorrect.

Returns must be sent to our Australian returns address in Brisbane, Queensland. Once the returned item has been received and inspected, an approved refund will be issued to the original payment method.

Original shipping charges, if any, are not refundable.

Final Sale Items

Products clearly marked Final Sale, including discontinued products, clearance items, seconds and one off pieces, cannot be returned or exchanged for change of mind.

If a fault or imperfection was clearly disclosed before purchase, that disclosed issue is not grounds for a return. This does not affect your rights under the Australian Consumer Law in relation to any other fault.

Custom Made Sizes

Rugs made to a custom size specifically for you cannot be returned or exchanged for change of mind.

Our standard sizes, including 200 × 300 cm rugs, are covered by the normal 30 day returns policy unless they were clearly marked Final Sale before purchase.

Please carefully check all measurements before ordering a custom made size.

Faulty, Damaged or Incorrect Items

Your rights under the Australian Consumer Law apply to all purchases, including Final Sale items and custom made items. These rights are not limited to 30 days.

If your item arrives damaged, is faulty, is not as described or you receive the wrong item, please email hello@hunterandnomad.com.au with:

• Your order number.

• A description of the issue.

• Photographs showing the fault, damage or incorrect item where possible.

Depending on the nature of the problem, you may be entitled to a repair, replacement, refund or another remedy under the Australian Consumer Law.

Where an item is confirmed to be faulty, damaged or incorrect, Hunter & Nomad will cover reasonable return shipping costs.

How to Request a Return

Before returning an item, please email hello@hunterandnomad.com.au with your order number and the reason for your return.

Once your return has been approved, we will provide the return instructions and address. Items returned without contacting us first may not be accepted.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and to have goods repaired or replaced if they fail to meet acceptable quality standards.